Client testimonials
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2009
“Being a first home buyer, they patiently answered all my questions, and eased me into the process so that it minimised the stress. It made me feel taken care of. ”
Grace (Dec 2009)
“We found something quite different in Justine and the Wealth Advisory team at ProSolution Private Clients. We were extremely impressed with the Global Investment Strategy they formulated for us, which they were able to tailor make to our situation to help us achieve our goals after being told by others it was not possible. After visiting other planners that trot out the typical mantra involving managed funds and seeming more concerned with just collecting their commission, it was refreshing to find a fee for service group that could also advise in wealth creation solutions involving directly owned property. Justine was extremely professional in her manner and always so accessible by phone and email. She really does embody the groups name, as although our situation was quite complex she really did find a solution to all our problems! We have already started to recommend ProSolution’s services to colleagues of ours that also run businesses and want to maximise their wealth creation.”
Michael & Kym Gaffney - Gaffco Pty Ltd (July 2009)
"My husband and I approached ProSolution for two reasons; 1) specialisation in real estate investment; and 2) fee for service advice. Both of these characteristics are rarely found in financial planning and are two good reasons why we will continue to seek advice from the ProSolution team. In addition, the team is professional, well credentialed, and from our observation, well coordinated. We came to ProSolution with the challenge of creating a financial plan whilst we had two property transactions on foot. This required the team to work quickly in a coordinated manner to prepare a plan, establish entities, and arrange finance for the new entities created. Regardless of the time constraints, the team was sensitive to our concerns with job security (at the time) and responded with a number of ‘what if’ scenarios. It’s comforting to know that in implementing our plan, the ProSolution team is there to back us up with training and advice along the way. We would encourage all our friends to use ProSolution."
Anna Martiniello - Development Executive - VALAD Property Group (July 2009)
"My husband and I had two loans with an independent loan provider for about 10 years but we were not happy with the interest rate and charges. We turned to ProSolution for help and Rebecca Browne and Daniela Mitkov guided us through the refinancing process. They listened to our needs, were very professional with their service and advice, and prompt with keeping us informed every step of the way. They made the whole process easy. Now we have loans with a much lower interest rate, saving us thousands of dollars each year. My only regret is not dealing with ProSoluton earlier!"
Daria Villani, School teacher (July 2009)
"Ater using the services of ProSolution on my first home purchase in Sydney in 2005 and being very happy with the service and the results, I naturally went back to ProSolution for my second home purchase in 2009 in Brisbane. I continue to be pleased with both mortgages and the service I received from ProSolution."
Carla Zazulak - Director of Paediatric Cardiac Perfusion - Mater Health Services (June 2009)
"My wife and I have been a client of ProSolution Private Clients for a number of years involving several transactions and have been greatly impressed with the quality of their advice and their end to end processes in delivering the right financial package that best suited our circumstances. Their knowledge of the market and management of the delivery process has been excellent taking most of the stress out of what can be a very stressful time. Thank you to Cathy and Daniela for helping us through our latest transaction."
Barry Benton - National Infrastructure Manager - KPMG (May 2009)
"I was very impressed with everyone I dealt with at ProSolution Private Clients. I felt that the level of service was exceptional starting from my initial enquiry where I found the advice of great value in deciding which lender and product suited my application best, right through to obtaining pre-approval and settlement on a property. It really made the whole process much simpler for me and I will definitley be using them again next time."
Dennis - Account Manager (April 2009)
“I have no hesitation in recommending ProSolution Private Clients to anyone who is looking for a truly professional mortgage broker. Their professional, prompt, and friendly service greatly reduced the stress involved in our home renovations as well as providing significant financial savings. I would certainly use them again.”
Michael Flood (April 2009)
“I got a good deal on my property by offering a short settlement time. Jodi and Kristy ensured everything went smoothly and quickly, including regular contact with the bank to check everything was on schedule, and regular feedback to me. They were patient in explaining all the pros and cons of the various loan options, and saved me a lot of time and angst. I recommend ProSolution Private Clients to everybody.”
Simon Langenbacher - Manager Brewing Process - Fosters Group (April 2009)
“After reading the testimonials of other clients, I realised that there is little more that I can add. But for certain clients' specific circumstances, my experiences were the same: professional, intelligent, informed, prompt, responsive and articulate are how I would characterise my relationship with ProSolution. If the need arises in the future, I have no doubt that I would be using their services again.”
Daniel - Retired investor (April 2009)
“As a first time home buyer it was reassuring to have the professional support offered by ProSolution Private Clients. I am thoroughly satisfied with the mortgage arrangement recommended by ProSolution. Their friendly support, even after the home loan was finalized was appreciated. I would recommend ProSolution to anyone seeking a proffesional and personal service”
Lauren Guy - Occupational Therapist (April 2009)
“As a first time home buyer it was reassuring to have the professional support offered by ProSolution Private Clients. I am thoroughly satisfied with the mortgage arrangement recommended by ProSolution. Their friendly support, even after the home loan was finalized was appreciated. I would recommend ProSolution to anyone seeking a proffesional and personal service”
Lauren Guy - Occupational Therapist (April 2009)
“I have found all the ProSolution Private Clients people I have dealt with and Rebecca Browne in particular who I dealt with the most, to be expertly knowledgeable, very personable, proactive and very prompt with the 'solution' (and much more prompt than me). My dealings with ProSolution involved the roll-over of my borrowings into a cheaper and better suited loan product and I was very impressed with the understanding and clarity with which the recommended way forward was proposed to me. It took into account all my relevant personal circumstances and fitted well with my future plans. Once having decided on the most appropriate way forward the great service from ProSolution continued with the many relevant applications and various forms needed for the changes I was making, being prefilled making the whole process of the changeover as simple and easy as could possibly be. With this initial experience I look forward to continuing my relationship with ProSolution well into the future and have and will continue to recommend them to others.”
George Manolaros - Manager - Department of Transport (April 2009)
“I contacted ProSolution Private Clients after deciding to purchase my first home. I was quickly put at ease by the approachability, efficiency and market knowledge shown by the staff. Using ProSolution greatly simplified the daunting process of securing a great mortgage and I would definitely recommend their services.”
Liz - Dentist (March 2009)
“My wife and I decided to use ProSolution Private Clients after being referred by an existing customer. We were purchasing our first home and they made the whole process of selecting a mortgage fast and easy; the team's knowledge of the mortgage market meant that we saved thousands of dollars in upfront costs. Kristy remained in touch and responsive throughout our protracted settlement and was always professional, friendly and a pleasure to deal with. I recommend ProSolution.”
Michael - IT Professional (February 2009)
“It is my pleasure to recommend Prosolution Private Clients to anyone who is looking for a mortgage broker. I found their service to be professional and the ProSolution staff are patient and prompt in answering any questions that I had and endeavoured to find a home loan solution that was tailored to my needs.”
Dr Andrew See - Dentist (February 2009)
“After many years benefiting from your insight and advice I want you to know how grateful we are. You and your team are in a class of your own. When I search for examples of outstanding customer service, ProSolution Private Clients is the first that comes to mind. This isn't a one off - as you know Kylie and I are return customers; you have negotiated extremely favourable terms with different banks on at least 3 occasions, saving us significant amounts of hard earned wages. Your advocacy within the public realm on behalf of borrowers demonstrates a dedication and genuine care that isn't evident elsewhere in your field. That and the lightning responses to emails at 11pm at night.”
Alek & Kylie Argirov - IT Consultant (February 2009)
“I was looking to refinance my existing loan and a lawyer friend recommended ProSolution Private Clients. In addition to securing a significant reduction of my chosen bank's standard variable rate, the staff at ProSolution Private Clients were very efficient and attentive. I have no hesitation in recommending them to others who are seeking a good rate along with excellent service.”
Chris - Lawyer (February 2009)
“My wife and I have been extrememly pleased with the service and outcome provided to us by the team at ProSolution Private Clients. Our circumstances are not "typical" in that we live overseas and I am not an Australian citizen/resident, but ProSolution have been able to engineer a loan package that has allowed us to buy our next investment property, something that our previous broker had indicated was not possible at this point. We will certainly be using ProSolution again and look forward to a long and profitable realtionship with them during our investment career!”
Howard Abbey - Finance Director - China (February 2009)
“I would highly recommend the services of ProSolution Private Clients. The report they provided on our loan options was extremely useful and I am not aware of any brokers that provide anything that comes close to this part of their service. I found them to be professional and friendly at all times - a pleasure to deal with”
Senior Lawyer - Melbourne (January 2009)
"My partner and I used the services of ProSolution Private Clients after buying our first house in late 2008. We found their level of service and professionalism to be outstanding. Nothing was too much trouble for them. They were very detailed, but also very clear, about what loan choices we had - and were able to very promptly tailor their advice on request: for example, when we increased the amount of our initial deposit for our loan. They also attempted to help sort out a problem we had with our solicitor filling in the wrong forms for the claiming of stamp duty exemption - even though this was outside the services they offer. We would have no hesitatation in recommending the team at ProSolution Private Clients to other customers, and look forward to their ongoing service to us for the life of our home loan."
John Stensholt - Journalist (January 2009)
