ProSolution Banking Helpdesk
As a way of adding further value to you, our valued client, we are introducing a new service to assist you with your day-to-day banking requirements called ProSolution Banking Helpdesk. This service is similar to that offered by Private Bankers.
The benefits you will enjoy include:
- One point of contact for multiple lenders/banks
- Save time and frustration by ‘outsourcing’ your banking management
- Convenience. Send us an email at anytime from anywhere and we’ll take ownership of the issue and keep you updated until a solution is reached
The service in detail...
We envisage that the ProSolution Banking Helpdesk might offer assistance with items such as:
- Advice on a new transaction account or credit card and assistance with opening them
- Investigating an incorrect bank charge and getting it rectified
- Reviewing your bank structure to ensure it is correct (e.g. how repayments are made, automatically credit card repayments and so on)
- Generally assisting you with your banking needs wherever possible
We may not be able to complete actual transactions for you. Therefore, you will need to continue to deal with the bank directly on most transactional issues. However, we are confident that our advice and service will provide you the right guidance to avoid you getting “lost” in the system.
Testimonial: "We are Australian, currently expatriated out of Australia and the ProSolution Banking Helpdesk has proven invaluable to us. Whereas previously we have experienced frustration with some of the bank systems, the ProSolution Helpdesk has eliminated this frustration completely. Accounts are closed, addresses are changed without fuss, and any banking question we have is answered promptly. Congratulations to ProSolution on such a helpful initiative." Melissa and Tony
Complimentary: No cost at this stage
We see that extending our service to looking after your banking needs as a real ‘value add’, that sets us apart from our peers. At this stage, we plan to offer you this service at our cost which is our way of saying thank you for trusting us with your ongoing finance requirements. Of course, we hope that you tell your friends and family about this service.
How to use this service
If possible, we would ask you to submit all service requests by email. This will assist us in tracking and monitoring this service. Daniela Mitkov will be responsible for looking after the Banking Helpdesk – some of you may have dealt with Danni in the past.
Please save these contact details somewhere safe (use the link below to save them in Outlook).
Contact details
Manager: Daniela Mitkov
Email: helpdesk@prosolution.com.au
Phone: 03 8624 4601 (+61 3 8624 4601)
Download Outlook VCard
(To save the Helpdesk's contact details in Outlook, click on the above link, open the file and then click "save and close" (top right). The details will now be saved in your contacts folder in Outlook.)
