ProSolution Privacy Policy
ProSolution views its responsibility to appropriately deal with your
personal information very seriously. The following privacy policy concerns
the collection and use of personal information by ProSolution Group Pty
Ltd ("ProSolution"). This policy complies with the National Privacy Principals
and the Privacy Act 1988 (commonwealth). This privacy policy is current
as at November 2002 and may be updated from time to time to comply with
the law without notification.
What is personal information?
Personal information is any information from which your identity can
be ascertained. This information can be in the form of facts our opinions
about you.
What information do we collect?
We collect personal information solely in the course of operation a mortgage
broking business. This information is use by ProSolution to analyse your
lending situation. The types of personal information collected include
name, address, occupation, contact telephone numbers, employment history
and details about your income, expenditure, assets and liabilities.
We will endeavour to explain to you why we need certain types of information
and exactly how this information will be used.
How do we collect it?
We will collect all personal information directly from you. This may
be collected by telephone, by email, in person or by using the Internet.
We may from time to time receive your name and contact details from third
parties where associates may refer you to ProSolution.
Why do we collect it? And how do we use this information?
We collect personal information to:
- Conduct our business as a mortgage broker which includes assessing
your suitability for finance and processing your application with your
chosen lender;
- To communicate to you about our products and services; and
- For internal purposes (i.e. marketing, planning, research, etc).
At any time you may opt out from receiving any communications from
us. This may be done by speaking to your Lending Analyst or contacting
the Client Services Manager in your state by calling 1300 880 224.
Do we disclose this information to anyone else?
We treat your personal information with utmost confidentiality and do
not disclose any information to anyone outside of ProSolution except to
our approved lenders and aggregators on a confidential basis. In the rear
circumstances that we engage the services of third parties we ensure that
all reasonable steps are taken to protect your personal information. Under
no circumstances are third parties permitted to copy or make use of your
personal information. Otherwise we do not disclose any information unless
explicitly required to do so by law.
Can you access your personal information held by us?
At any time you may request us to provide you with a list of personal
information that we have retained and copies of that information. We will
endeavour to provide this information at our earliest possible convenience
but at least within one month from your request. Depending on the volume
of the information requested there may be a charge for providing such
information.
If you feel that the personal information help by us is incorrect or
out of date then we would be pleased to update our records.
We will take all reasonable steps to ensure all personal information
is destroyed when this information is no longer required.
How do we store all personal information?
We treat your personal information with utmost confidentiality and take
all reasonable steps to ensure its security. All ProSolution employees
are bound by confidentiality agreements to ensure your personal information
is maintained confidential during and after employment with us. Access
to our office is restricted by locked rooms and complex security systems.
Computer systems are password protected.
If you need more information contact us
ProSolution takes its privacy responsibilities very seriously. We would
be pleased to provide you with more information or answer any questions
that you may have. Please contact:
The Privacy Officer
ProSolution Group Pty Ltd
Level 1, 530 Little Collins Street
Melbourne Vic 3000
Office: +61 3 9909 7100
Fax: +61 3 9909 7107
Email: info@prosolution.com.au
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